It is against the law to sell or supply alcohol to anyone under 18. You must be 18 or over to order, and ID is checked at pickup and delivery.

Refunds and returns

Last updated 28 October 2026

If your order is cancelled before the store accepts it, declined by the store, or not accepted in time, you get a full refund automatically. Refunds go back to the card you paid with.

Automatic full refunds

You are refunded the full amount you paid, including any delivery fee and the card processing fee, when:

  • you cancel the order in the app before the store accepts it,
  • the store declines the order, for example because something is out of stock, or
  • the store does not accept the order within the time shown in the app.

You don't need to contact us. The refund starts as soon as the order is cancelled, and the app shows the order as refunded.

How long a refund takes

Refunds go back to the card you paid with. Your bank usually shows the refund within 3 to 10 business days, depending on the bank. If you can't see it after 10 business days, email us with your order number and we'll check.

Something wrong with your order

If a bottle arrives broken or leaking, an item is missing, or you received the wrong product, email support@liquorscanner.co.nz within 48 hours of pickup or delivery. Include your order number and a photo. We'll arrange a refund or replacement for the affected items.

This doesn't limit your rights under the Consumer Guarantees Act 1993. If a product is faulty or not as described, you are entitled to a remedy.

When the order can't be handed over

The store and its drivers must refuse to hand over alcohol if the person collecting or receiving it can't show valid photo ID showing they are 18 or over, appears to be intoxicated, or appears to be buying for someone under 18. Orders are also not left unattended.

If a delivery can't be completed for one of these reasons, the order is returned to the store and the products are refunded to your card. The delivery fee is not refunded, because the delivery was attempted.

Change of mind

Once an order has been handed over, we can't take alcohol back for a change of mind. This is for safety and licensing reasons. Your rights for faulty products are not affected.

Questions

Email support@liquorscanner.co.nz with your order number, or see our contact page.